Exceeded expectations (and our expectations were high)
Raymond greatly increased the enjoyment of our safari. He was focused on providing the absolutely best experience we could have while we were with him. He was extremely knowledgeable in wildlife behavior. He was able to get us in the perfect position for some great photography without negatively impacting the wildlife. While other guides would “chase” wildlife, he would anticipate what the animals were going to do or where they were headed and he would set us up to get the perfect view. He listened to what we were interested in and tailored each day accordingly. We had long days of game drives (9-12 hours every day) in which he never seemed to tire of showing us the wonders of Tanzania. He had a great sense of humor, was extremely knowledgeable of all the places we visited – the wildlife, the plants, the birds and the culture including information about the different tribes. He answered all of our questions with patience and provided additional information on subjects we would have never thought to ask about. It is easy to see how a guide can make or break a safari and Raymond was exceptional!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”