Wilfred was knowledgable, experienced, friendly, and willing to accommodate all of our needs and interests. When he needed us to do things his way, it was in our best interest and he was diplomatic in guiding us to see this. There was nothing he would not do to make sure our experience was outstanding. His driving ability and knowledge of the Serengeti was superb.
“Outstanding. Taking a safari with a group of 6 people, ages 13- 76, four of whom have never been to Africa, requires a lot of logistics and planning. Casey was super thorough (and patient) in answering all of our questions. Itinerary planning was surprisingly easy because he listened to what we wanted, and his first draft was super close to our final draft. We loved hearing that folks who work for Access (Wilfred, Juma) really respect what the company is doing with the community through Project Zawadi and how they are treated as employees. All of the materials sent in advance (packing materials, itineraries, visa instructions, phone calls, videos) made us feel super prepared. Casey went above and beyond to cover a transfer in Zanzibar and recommend places to stay. Logistics on the ground were literally seamless. Wilfred is incredibly professional, organized, knowledgeable, kind, and fun. He was mindful of everyone’s needs and consistently checked in to make sure we were good. He went above and beyond in helping my aunt, who needs some mobility support.”