Exceptional Safari Experience!
Excellent. Nasibu made the trip. His guide experience was apparent in finding animals and placing the Jeep in good positions for viewing and photography. He greatly respected the animals and was very accommodating with all our requests. We had a difficult and dangerous situation getting back to the lodge because there were fires on both sides of the road in the Western Serengeti. Nasibu handled the situation well. We saw 2 other Jeeps drive right into the flames and smoke with poor visibility.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”