Experience and Enthusiasm
Even though Maningo has been a guide for years, he is still excited to see all the animals and it is clear that he works hard to show his clients the best possible time. His expertise and experience made our trip awesome! He is an excellent driver, which is not an easy task on the very steep and rough roads we traveled! He taught us patience, and our patience usually was rewarded by amazing animal sightings. We nicknamed him “Eagle Eyes”, as he found even camouflaged animals and showed us where to look. I can’t say enough about him and his professionalism!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”