Experience of a lifetime!
David was professional, courteous and ever so knowledgeable. He did everything in his power to ensure that our experience was the best. He seemed to find as much delight in the animals and scenery as we did! We really appreciated his companionship and concern for our well-being on our trip. He must see the sights over and over, but we appreciated that he was as excited as us to see the wildlife. He put in long days on our behalf but was always ready for the next adventure. We would recommend him in a heartbeat.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”