Barney was incredibly helpful and his knowledge of the area, the animals, the plants was incredible. He predicted the animal’s movements a couple of times and put us in the best position to see the action. we out maneuvered all other vehicles to get the best look. He is friendly. quick to laugh and just an overall great guide and person. We enjoyed the time with him and was sad to depart away from him. We are planning a return trip and will work our schedule around when Barney can guide us.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”