Barney now feels like a member of our family. He read us well, responded to our every need and ensured that we had the best experience possible. If we returned, we wouldn’t consider another guide and have recommended him over and over to our friends who are considering a trip. I felt like I got a course in zoology, geology, geography, and Tanzanian culture. His knowledge is encyclopedic and as an academic, I am not easily dazzled. Barney is such a credit to your organization, not only he is an outstanding guide, he is an exceptional human being.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”