Father / Son trip of a lifetime
Willy made us feel safe and well cared for…this cannot be understated. This allowed us to relax and settle into the vacation. He planned ahead, communicated well, and adapted as needed. We expected to see lots of animals…which we did. But Willy consistently put us in situations that felt unique and special. He was great at anticipating animal movements, and put us in great position for photos. He even borrowed our camera to take unique pictures…especially with the Masai.
We had a challenging drive from Ndutu to the Serengeti due to rain and muddy roads. Willy kept his composure, despite difficult conditions, and allowed us to stay relaxed. He even stopped to provide assistance to another driver in need. We expected nothing less. A man of high character.
Finally, Willy is an interesting man, and brought a personal touch to the experience. He did a nice job of sharing cultural knowledge, and exposing us to life in Tanzania. He was a pleasure to spend time with…at meals and in the vehicle. We feel very fortunate to have spent the week with Willy.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”