Friendly and knowledgeable
Danny was friendly, kind, knowledgeable, and just great. We felt totally safe and in good hands with him. He was able to answer so many nature questions for us. He clearly knew all the unmarked roads well and navigating through rough terrain far better than anyone I’ve ever seen. He knew where to take us to get the best views, and had sharp eyes to see wildlife. He took care of us and made it fun. He took us to a great local lunch place which we really enjoyed in Arusha. We were able to learn a lot about the people of Tanzania from him and the people who he introduced us to. We are really appreciative of him!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”