Friendly and willing to share
Raymond was very knowledgeable about wildlife, since he has a two year degree in this area. He was friendly and willing to share. He works hard and long hours. He could sense when to give people quiet time. He is a safe a courteous driver. Having a safe driver was important to us after having spent a prior week experiencing how driving can be in Tanzania. He knew the parks well and could spot wildlife that others might not see. He got us in position to see a stalk by a cheetah and then got us in a new position to see the kill by this same cheetah, which took skill to know where the cheetah would be going and to get there without spooking the kill. Every morning he brought us a cleaned up vehicle, which had to be difficult considering the dusty environment. He dressed professionally, and spoke highly of his employer as a good company that takes care of its employees, its customers and gives back to the poor in Tanzania.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”