Fulgence was a delight–knowledgeable, courteous, prompt, funny, and sensitive.
Fulgence was absolutely phenomenal. We can’t say enough great things about him, our experience with him, and how he took care of us. His level of knowledge and expertise on even the smallest detail continued to amaze us. If he said this animal would do something, it would. He was eager to hear what we were looking for in the safari and did an amazing job of meeting our needs. We also loved his philosophy of driving and guiding. For instance, in the Serengeti, we found the Wildebeest Migration in the middle of nowhere which was amazing in itself, but from sunrise until 11am that day we didn’t encounter another vehicle. It was great to be away from the crowds and to see Fulgence rely on his knowledge, rather than the radio, to know where to go. He had a wonderful sense of humor and would easily put us to ease. He was extremely helpful and appealing to any requests we had, but he was also helpful to others we encountered. His care, dedication, and love for the wildlife and what he does was evident every step of the way. Words can’t do justice to how amazing and meaningful our experience was and we have no doubt a significant reason for that is because of Fulgence. If we ever get to go on another safari, we couldn’t imagine having someone other than Fulgence be our guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”