Gerald – Expectations Exceeded!
Gerald was amazing, blew our expectations of what our guide would be. He took such good care of our children, treating them as if they were his own. He purchased them little gifts too. My little girls cried when they had to say good bye to Gerald. He was so friendly, it didn’t feel like he was just going through the motions, he truly loved what he was doing and loved finding us great things to see. Gerald was always thinking us us and the kids when making planning decisions. He gave advice without making it feel like he was telling us what to do. You could tell he had a huge breath of knowledge and wanted to share it with us.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”