Great Gratitude for Elly and Access 2 Tanzania
Elly was fantastic. He’s simply a marvelous human. He helped us with our Swahili, helped us negotiate language and social situations in the town where we had spent our early childhood (Shirati, Rorya District, Mara). He noticed that I was interested in trees and plants, so he made it a point to show us plants and name the trees. He stopped for every bird we wanted to see. He was tireless in helping us find lions and leopards and elephants, etc. He entered our banter and became our friend. Also, he’s an incredible driver.
I should also mention Noel, who drove us around Arusha on our first day. He, too, was a marvelous guide and a great driver.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”