A great safari with a great guide
Maningo was very attentive to our every need. He was amazing at spotting animals and getting in spots for GREAT photos. While he was great and I can’t say enough about his kindness and knowledge base, one thing stood out. We had stopped at a Masai village for a visit and a very young (2-3) year old boy really affected my wife. He would hold her little finger and walk with her and after we left, I had forgotten to leave the tip that I had in my pocket. My wife was really sorry and gave Maningo some money to take there the next time he took tourists there as it was a little out of the way. He said he would and we felt like he would but you never know. At the end of the safari, we flew back to Arusha to be picked up by another guide to be taken later to the airport for our flight home. The other guide showed us a photo that Maningo sent to him to show us. He had about a 7-8 hour drive back to see his family that he hadn’t seen in 7 days but he went out of his way to take the money to the mother and little child and sent us a photo with them and him smiling. It made my wife cry and make a memory for life.
Thank you Maningo!!!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”