Guide is critical and ours added so much to our trip
Pinnacle. Top notch. Professional in every sense of that word. Courteous. Kind.
Noel listened to our priorities. Worked hard to meet them and show us the things we were interested in. Endured long animal drives/days with a smile and his always sparkling personality and sense of humor. Shared our sense of awe, joy, and excitement in seeing all the animals. Built trust so that we just let Noel do his magic each day and boy was it magic. Wonderful man. Flexible. A joy to have in our group. Enjoyed by all.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”