Guide is critical and ours added so much to our trip
Pinnacle. Top notch. Professional in every sense of that word. Courteous. Kind.
Noel listened to our priorities. Worked hard to meet them and show us the things we were interested in. Endured long animal drives/days with a smile and his always sparkling personality and sense of humor. Shared our sense of awe, joy, and excitement in seeing all the animals. Built trust so that we just let Noel do his magic each day and boy was it magic. Wonderful man. Flexible. A joy to have in our group. Enjoyed by all.
“Excellent staff. Casey was extremely responsive in planning the trip. I had certain things I did and didn’t want to do, he tailored our experience accordingly (and with keeping our budget in mind). The trip was perfectly proportioned, mostly because of him. Our guide on the ground, Wilfred, spent 12 days with us. We couldn’t have asked for someone better. We became comfortable companions, easily sitting together in silence over long drives or telling stories during dinner. He didn’t wait for us to ask something, he anticipated our needs. When he saw we didn’t finish our lunch boxes, he asked us what we liked and didn’t like. He made sure to relay the information to the hotels and we finished out lunches going forward. He saw I had an itch to get into the Wildebeest migration. Even though it was far away and our chances of finding it could be small, he made sure it happened. The staff set everything apart, especially when we compared it to our tour companies we saw in the area.”