Hakuna Matata! The Trip of a Lifetime.
Out of all of our travels, Peter was probably one of the greatest people we have ever met. He picked us up at the airport and made us feel at ease after 22 hours of travel. He was there to answer any question we had and was incredible at following the itinerary down to a T. Peter always ha the vehicle cleaned and ready to go for our next adventure every day. He was also extremely knowledgeable about the wildlife and was able to spot things in the distance we would have otherwise missed.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”