Hakuna shida – Fulgence rocks!
We cannot say enough positive things about Fulgence. He met us at the airport at 1:30am with a smile on his face, getting our relationship off to a great start. He answered every one of our questions about the animals – and since I am a veterinarian, I had many very specific questions. He even found a giraffe skeleton for me! He encouraged us to get out on game drives early to take advantage of the solitude & animal sightings – some days we spent almost 13 hours in our safari vehicle, eating both breakfast and lunch out of boxes. We discussed Tanzanian history, past and current politics, East Africa issues, the country’s educational system, soccer (well, that’s what we call it!), grilling meat – you name it. And we laughed so much! We had some interesting and unusual experiences together, and through it all he was so patient and respectful. He was perfect for us in every way, and we have made a life-long friend.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”