Hapana Nyoka
Totally awesome. Brilliant. Amazing. NASCAR-worthy. Cunning. Eagle-eyed. Compassionate. Attentive to detail. Adventurous. Great sense of humor. I don’t know if I can come up with enough adjectives to adequately describe Fulgence’s performance. He has an amazing ability to get you to the absolute perfect viewing spot, somehow maneuvering so that you can see the animals better than anyone else. And when you are ready to move on, he knows to wait just a little longer and, sure enough, that sleeping lion with stand up, stretch, and walk away or the leopard will decide to come down out of the tree. His NASCAR-style driving got us to the African wild dogs right before they disappeared and got me to the wildebeest river crossing just in time. I know that everyone says their guide is the best at finding animals but I am convinced that his ability to spot animals is unparalleled. He would see animals that I had a hard time finding even with the binoculars.
In regards to going above and beyond: We discovered, as we were leaving Arusha, that we had left the plug adaptor for our converter strip in the outlet at the hotel. We resigned ourselves to it being lost permanently but Fulgence contacted the hotel and arranged for the adaptor to be brought to us. Asante sana.
And, finally, his sense of humor. When you spend 10-11 hours a day in a vehicle with someone, it certainly helps if you have a similar sense of humor. Ours meshed completely and, although I am not 100% sure I want to be remembered as Mama Nyoka, just hearing that will immediately remind me of what a wonderful time we had.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”