Hard working
When we first met Danny, we were a little worried because he was so shy. We wondered if he would work out and would be able to really bring Tanzania to life. After a couple of days, he came out of his shell! He was excellent at finding animals and also at seeing when we needed a little break. He took us to a gorgeous waterfall for a picnic lunch one day. Danny worked very hard to make sure that we had a great time. He was so proud of working for Access 2 Tanzania – he said all the other guides are jealous of him because Access is such a good company, which made us really happy to support them! He was very concerned with our safety and our enjoyment, and also the safety of the animals. He kept the jeep so clean and really took pride in it.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”