Highlight of our trip.
Our guide Willy was wonderful and certainly a highlight of our trip. He was serious about his work and took very good care of us in every way. His sighting ability was remarkable, and his knowledge of birds and the habits of other wildlife, were something that we really appreciated. He obviously loves his country and its natural resources and is very professional in every aspect of his job. We enjoyed having him as our companion throughout the safari and appreciated his contributions/thoughts at meals. We were very sad to leave him at the end of the trip.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”