Incredible all around experience with A2T!
Joachim was knowledgeable, friendly and professional. He used his experience to know when better viewing opportunities were possible, which areas had the best chance at seeing certain animals and helped manage the time to ensure the best overall experience (I would’ve spent too much time with the giraffes and missed out on lion cubs if not for him!) Thanks to Joachim I was able to see the Big 5 and have cherished memories.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”