Incredible trip of a lifetime
Gerry was awesome and we felt like we were in great hands with him. He made sure we saw everything possible and every animal possible! Gerry could tell right away that I was a photo fanatic and he was thoughtful in making sure that we saw each animal at different angles and in different lighting so that I could get the best possible photos. I really appreciated that. We were in awe of all of the animals that we saw – Gerry was great at knowing where to go and how close to get without putting us in danger. Gerry was also great at planning our daily adventures – he thought of everything like packing our favorite drinks and wonderful hot meals for bush lunches. During our time we got a flat tire on the way to the Serengeti and we had car trouble leaving another town. Gerry handled both situations like a pro – he calmly took care of each situation and we were on our way. We felt safe with Gerry and we knew he was going the extra mile to ensure we had a great time. He was great at driving through some crazy terrain too. Our kids loved him too and we all loved the game drives with Gerry. You could see that Gerry enjoyed himself too! With the help of Juma, Gerry created a perfect day for us at Mosquito River. We donated food to families and supplies and books to a school and we had lunch at a local home. This day was our favorite because we were able to interact with the people who are incredibly welcoming and kind. Such a great experience!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”