It was everything we wanted
Wilfred (or Chillfred as my kids referred to him) was great. Very knowledgeable and accommodating – extremely professional. Even when our jeep broke down in the middle of the Serengeti with no one around – that man knows his stuff. How he jerryrigged the shocks for the vehicle was inspiring to behold. Used a guidebook to help us identify certain birds and animals. He listened to us and allowed us our own space. Had a keen eye – communicated with other drivers often. We were very happy with him as our guide – felt safe in his care and tremendously appreciated his time with us.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”