Joachim exceeded our expectations
He is so kind, friendly and patient. He easily found animals through his knowledge and experience. Joachim was an incredible driver navigating difficult roads, and he knew where to go when many roads are unmarked. He also helped two non A2T guides with broken down vehicles which attest to his character. Finally he allowed on a couple of occasions inexperienced drivers to follow him (he asked us first to make sure it was ok with us) so they would not get lost. He is a role model!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”