Joachim is the best
We had an amazing experience, and we attribute the joy, success, and adventure of the trip to our guide (and now friend for life), Joachim.
From picking us up at the airport, Joachim was extremely attentive to our needs, telling us “your wish is my command”, and he went above and beyond to deliver on that message. He was consistently checking in to make sure we had everything we needed. He has great communication skills – speaking very clear English, but more importantly, doing an excellent job communicating the agenda, park and animal facts, etc. Joachim would make sure we understood our options and explained the different choices we had throughout our days, but we loved that we ultimately were always in control of our schedule and activities with his sage advice.
Joachim is also extremely knowledgeable about all things Tanzania, African culture, the various parks and reserves, and of course, the animals. He is clearly a student of the trade – often referring to what is stated in guidebooks about animals and also imparting his own experience and knowledge. We learned so much about so many different birds and animals! He was also a master navigator of all the areas/parks we visited. We were often stopped by other drivers to help with directions (to which he always offered help) and always knew we were in good hands when a new exciting sighting came over the radio that he would be able to navigate to it quickly and safely.
We found the big 5 in just two days, and then from there, Joachim helped us tick all our other wishes off – Cheetahs? Check – we saw 6. A huge group of elephants? Check – we saw over 20 cross a river together. An epic river crossing for the great migration? CHECK. We saw a “National Geographic worthy” crossing. He spotted a lioness in a tree from over 50 yards away and the same day also found a sneaky lion on a quick view of his tail! He also was very attentive to making sure we got the best camera angles possible for our photos and suggesting shots for us to take.
Overall, we had the trip of a lifetime and we can’t thank Joachim enough for his part in that. He made us feel safe and cared for.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”