We were lucky to have David!
David was the absolute highlight of our vacation. He is knowledgeable, kind, engaging, smart and just fun to be around. About halfway through our trip I realized that we weren’t getting just “lucky” when we saw elusive animals up close. It was David’s keen insight, experience and network combining to get us to just the right place at the right time. Twice during our trip we stopped to help others who were having vehicle problems and it was clear that David has the utmost compassion for his colleagues and fellow travelers. You have a gem in David and we were lucky to have him as our guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”