Meeting your needs
David learned that Shane liked beer while we were sitting in a restaurant near the Masai Market, enjoying beer. (David had a soda.) Shane asked a few questions about the local alcohol and specifically about mbege (banana beer). David asked if he wanted to try it and Shane responded, “yes, if we can find it.” David told us we could probably get it in his village. I didn’t realize he was serious. That afternoon on our way to Plantation Lodge we stopped at the “bar” in David’s village where he bought Shane mbege. The locals thought it was funny and Shane and I loved it – not the beer as much as the experience. David knew the brewer and so we were given a tour of how he made it. Shane brews his own beer so the entire experience was not only a learning experience but was so amazing to us. Many thanks to David!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”