Nasibu is the best!
I couldn’t imagine a better guide than Nasibu! He was very friendly to us and to everyone he interacted with. He was very knowledgable about animals even when I asked him tough questions. He was very attentive and thoughtful to our needs, and flexible when plans changed or problems came up. For example, my mom forgot a bag of coffee she purchased at the Ngorongoro Farmhouse, and was quickly able to go out of his way to contact other guides and have the coffee brought to us the same day!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”