Nasibu is the man!
We called him “Steady Eddie.” Nasibu was friendly, helpful, professional, funny, skilled as a guide and driver, calm in a crisis (we had a couple of minor ones but they just added to the experience as far as we were concerned), deeply knowledgeable about the area and all the animals, and had an answer for all the questions we threw at him. And when he didn’t know the name of some obscure bird or something, he had a guidebook and was quick to find the answer. Plus he seemed to know everyone and everyone who he bumped into seemed happy to see him. A great guy and a huge asset to your company.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”