No problem/hakuna matata
Willy was always timely getting the game drives going in the morning and we were often one of the first on the scene. He was also very knowledgeable of animal behavior and knew where they were. And he helped do some of the filming – I had three cameras. Willy as also a great driver – there were several times when I thought that Toyota was going to get stuck in the mud – hakuna matata (btw he insisted I master that phrase).
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”