Noel Knows Tanzania
Noel is amazing! He’s very knowledgeable about the wildlife and very friendly. We had a blast with him. He heard about a leopard being down the hill from the lodge and found us after lunch to see if we wanted to go try to find it. We were so excited because we had yet to see one so of course we said yes. Just thinking that would interest us made us happy and we were able to see the leopard. We saw all The Big 5. We were strangers when we met and friends when we left, we enjoyed learning about his life and family.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”