Noel Was Exceptional
Throughout our time with Noel, he was thoughtful, helpful and informative about flora and fauna as well as cultural issues. He laughed along with us and made exceptional efforts for us to be able to see the wildlife we have come to see in Tanzania. If he didn’t have an immediate answer to one of our questions we could be sure that he would research and get back to us. He was always concerned about our wellbeing and comfort. He was clearly proud of his country and excited to introduce it to a group of strangers. We can’t say enough about Noel’s impact on the success of our trip. He was exceptional!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”