Could not have wished for a better guide
We had an unforgettable, magical time in Tanzania and Ray is the main reason for this. We traveled with our 9-year old daughter and Ray had a sixth sense of what our needs were. Ray so clearly loves children, and we all connected very easily with him and loved spending time with him. We learned so much from him – about the wildlife we saw, but also about the country’s culture and language. He was always punctual and very patient with our tardiness, striking a perfect balance between just letting us be and pushing us at times to get up earlier so we could go for bigger outings. He was professional, respectful, and always positive. He was an excellent driver and we felt safe with him at all times. We wish we could have stayed for longer and miss him.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”