Our Fabulous Adventure with Fulgence
Fulgence was outstanding. There wasn’t a question he couldn’t answer about Tanzania, the wildlife, everything. We found out later that he was dealing with a colleague’s death while we were there. We had no idea and it did not seem to hinder his performance with us at all. We especially loved all the effort he put into finding new birds for us. We hope Fulgence comes to the Twin Cities someday, so we can say hello to him in Minnesota!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”