Ray, our expert guide, was very thoughtful of our needs and a most caring and warm person. He was punctual, well organized and an extremely skilled driver. We always felt safe with him at the wheel. We were very impressed by his knowledge of the flora and fauna in the parks and overall familiarity with the terrain and the weather. It was most obvious that he had a genuine love of the environment and always held the welfare of the animals at the forefront of any decision. He appeared to have an innate sense of animal behaviour.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”