We can’t say enough positive things about our guide Barney. He was knowledgeable, friendly, interested in our questions and opinions and managed to pique our interest in things that we didn’t know we wanted to know about. Despite some long days, he was always enthusiastic and prepared for the next adventure and was a particularly apt role model of hakuna matata. He was a skillful driver over some very bumpy roads, even as he scouted out wildlife hiding both near and far. We learned a lot about Tanzanian culture and recent history from him, as well as animal, plant and insect habitats and their symbiotic relationship. He did an excellent job creating special moments for us and gave us a glimpse into how people live and work during our brief stay in Arusha. He was a comfortable and fun person to be around and our friends and family have heard many Barney stories as we’ve shared tales from our trip. Asante sana, Barney.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”