Outstanding in every way
We had the best time with Ray. His knowledge of wildlife has to be unmatched. He knew where to find them, he could spot them while driving with his bare eyes when they just looked like a speck to everyone else. He went out of his way to accommodate us. We told him we wanted to try Tanzanian food and he arranged two different special meals for us. We couldn’t have asked for a better guide. I believe Ray is the reason we had such an incredible trip.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”