Outstanding visit to Tanzania, both a return and new experiences
Noel Tenga was informed, responsive, knowledgeable, accommodating. He worked with us to make the trip meet our family’s needs. He was happy to talk with us about Tanzania and broader elements of our visit. Noel was a very pleasant person, warm, and supportive. He was a careful driver, respectful to other drivers, to animals, and to the environment. He stopped to collect trash from the road in the Serengeti.
Noel provided supportive companionship throughout trip. He was well able to work with all in our group, forming personal connections, from grandparents through teenagers, each with individual interests, concerns, and styles.
Overall, we would be very pleased to travel with Noel again.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”