Perfect Honeymoon Experience
Excellent. In terms of skill as a guide (knowledge of wildlife, the parks, how to find what we wanted to see, etc.), Wilfred was great. Just as importantly, though, Wilfred was excellent on a personal level. He was friendly, funny and personable and we enjoyed spending our days with him. At the same time, he was excellent at reading the situation and knowing what kind of clients we were. As an example, since it was our honeymoon and a time for us to relax, sometimes we wanted to just sit and stare out the window without chatting much as we drove or call it a day a little early so we could relax by the pool or on the porch of our tent / lodge. He clearly understood that without us even having to say anything. Of course, we knew we knew we could dictate our schedule but it was so much easier when your guide anticipates what you’ll want to do even before you say anything. Overall, he was great.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”