Perfect from start to finish
Danny was awesome! When he dropped us off at the airstrip in Seronera, it felt like we were saying good-bye to a dear friend. He was a wealth of information, openly sharing details about the animals we saw, local customs, history and his personal experiences. He was patient with our questions and took his time explaining things to us. We loved his sense of humor (our family can been goofy!) and how he joined right in with the laughter and jokes. He was respectful and professional. What a great guy! We truly miss him!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”