Personable, knowledgeable guide! Highly recommend.
Excellent! Noel was so kind and knowledgeable. He could sense when we were tired and ready to go home for the day, so he would give us options. He was always on time or ahead of our start time. He was very kind with us when we were running a few minutes late at breakfast. He was personable. Truly a wonderful human and a great guide.
He had answers to 99% of our questions, and if he didn’t know, he seemed to have looked it up and followed up with us the next day. It was very cool that he remembered all of this.
He navigated the parks so well, we were shocked at how he memorized the landscape of each place so well!!
He always had our lunches packed up and we were mesmerized by the fact that we only were with him to fill up gas once!
He seemed to have a great rapport with many of the other guides and that helped him guide us to key animal sightings.
He was a great driver. He went fast when we needed to get somewhere, but he was always cautious, often stopping to let other cars go around us if needed.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”