Masterful
David was a masterful guide – he seemed to instinctively know where to go, when, in order to have the greatest opportunity to see the many animals. We relished the opportunity to have subsequent viewings that allowed us to stop and spend time with the animals as they lived their lives. David taught us so much about their family lives and how everything fits together in nature’s eco-system. He was also able to ‘read’ us – and when we needed a break or shorter drives, or a later start, etc. He grew to be not just a guide, but a friend!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”