Review of Elly
Elly was professional, patient, friendly, funny, and a great person. Our entire family had a great time getting to know Elly and we had an amazing time with him the entire trip. His personality fit in with each individual from us parents to each of our three teenagers.
I don’t want to leave out our other A2T guides we spent time with. We spent a day with Haji walking through several Chaga villages and having lunch with Mama Grace. While our time with Haji was brief, he was great to get to know and spend time with as well. In just a few hours we built a strong connection with him and learned a lot about TZ and the people that live there.
We also spent one day of safari with Nasibu and had a very successful first game drive exploring Arusha National Park.
While the Safari experiences we had were great by themselves, I think the A2T guides made the difference and we feel like we made new friends and memories with them that we will cherish even more.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”