Review of Fulgence
I honestly don’t have any suggestions for how Fulgence could improve – he was awesome! We enjoyed every single minute of our safari! He had the perfect blend of knowledge, experience, humor and friendliness. Fulgence had an answer for every single one of our questions, and we asked a lot! Our teenage kids loved him too. We laughed and learned so much from him, including a lot of Swahili! We felt comfortable with Fulgence from day 1 and it was sad to say goodbye at the end of our safari. We would definitely request him again if we are ever lucky enough to return!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”