Review of Fulgence
Fulgence was great. Always pleasant. He was fantastic at spotting the animals (great vision) and was as excited to find some of them as we were. That was helpful because it was during those times that it felt like he was sharing the experience with us instead of just being the guide. Despite some very rough roads and significant bumps, I was surprised that I did not get nauseous riding in the van and I attribute that to Fulgence’s driving skills. I always felt safe with his driving. I think Fulgence probably knows as much about the animals as other guides and even more than many but he didn’t always tell us some of the characteristics about the animals as other guides had told their clients. Fulgence worked diligently to find some animals that we wanted to see but hadn’t yet found such as the cheetah.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”