Review of Raymond
Ray is an excellent guide, wanting to give us the Safari we want. Attentive to our interests from animals to birds to photography. Observant when we wanted to linger for more photos. He also had the right mix of birds for us. We wanted to see birds as a secondary objective and Ray sensed that we were not ornithologists and didn’t need every bird identified but just some of the larger or more colorful ones.
On my birthday Ray talked with the cook at camp and arranged for birthday cake to be the dessert of the evening. The staff as they usually do began dancing and singing throughout the dining area carrying a cake. They came to our table and sang “happy birthday.” That’s going out of his way for guests. A most memorable birthday for sure.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”