Review of Raymond
Ray’s cheerful, easygoing, easy to laugh personality was the perfect pairing for our traveling party. We appreciated his expertise in driving, locating game, knowledge of the various parks, ability to jockey for the best viewing positions, and cultural knowledge. Ray knows all the parks and where to find the animals.
Ray was also a problem solver. I managed to twist my knee the 2nd night in Tanzania. Ray got elastic bandages, muscle ointment and ice for me. When one of the lodges made a mistake in bookings, Ray got it fixed too.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”