Review of Wilfred
In many respects, Wilfred was the perfect guide for us. I don’t know if that was by luck of the draw or by some behind-the-scene planning. Our desire was to be out on Safari for as much of the day as possible and to learn as much about the animals/country/culture as we could. He essentially planned the details and timing of each day accordingly and gladly answered all our questions as well as provided other knowledge along the way, which we greatly appreciated. We found him accommodating and patient. He was always willing to move the vehicle to different spots to aid in better photo ops. His ability to spot animals in the wild was highly impressive. He found animals that we easily would have missed if left to our own devices. We realize he has been doing this awhile but, nonetheless, we still can’t believe some of the animals he spotted. Finally, beyond executing really well on his official duty, Wilfred is a really good person and we enjoyed spending our Safari time with him.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”