Spectacular, exceeded our expectations in every way. Truly a once in a lifetime experience.
Wilfred was somewhat quiet initially but opened up as we came to know each other. This made it a better experience for us. We were both impressed with his knowledge and his ability to find animals and share with us about the local culture. More than once he went the extra mile. On our village walk my foot went off the path & my shoe was covered with mud & muck. Without even being asked he cleaned it for me. He was also responsive to my health needs. At times I was just too exhausted to participate & he was great in arranging the activity for Brian. He was great at finding animals; we saw everything we wanted & more.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”